Frequently asked questions

What products do you sell?

All products in the catalog are peptides intended for research only (Research Use Only). They are not intended for human, medical, diagnostic, or veterinary use, and responsibility for use lies with the buyer.

How long does shipping take?

We ship within 3 business days. Once your order ships, you'll receive a tracking number by email.

How should I store the products?

After reconstituting the solution, store the vial in the refrigerator at 4°C. Before preparation, store it in a cool, dry, and protected place.

What is your return policy?

To ensure safety, sterility, and quality assurance, products cannot be returned or exchanged once an order has been placed. Please review your order details carefully before confirming — and if anything is unclear, we're glad to answer any question before you order.

How can I contact you?

By email at support@peptidelab.co.il or on WhatsApp at 054-812-8240, Sun–Thu, 09:00–17:00. We are happy to help.

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