{"id":103,"date":"2026-08-06T13:30:48","date_gmt":"2026-08-06T13:30:48","guid":{"rendered":"https:\/\/www.peptidelab.co.il\/faq\/"},"modified":"2026-08-11T21:09:06","modified_gmt":"2026-08-11T21:09:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.purepeptide.co.il\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"pl-faq\">\n<details class=\"pl-faq__item\">\n<summary>What products do you sell?<\/summary>\n<div class=\"pl-faq__a\">\n<p>All products in the catalog are peptides intended <strong>for research only (Research Use Only)<\/strong>. They are not intended for human, medical, diagnostic, or veterinary use, and responsibility for use lies with the buyer.<\/p>\n<\/div>\n<\/details>\n<details class=\"pl-faq__item\">\n<summary>How long does shipping take?<\/summary>\n<div class=\"pl-faq__a\">\n<p>We ship <strong>within 3 business days<\/strong>. Once your order ships, you'll receive a tracking number by email.<\/p>\n<\/div>\n<\/details>\n<details class=\"pl-faq__item\">\n<summary>How should I store the products?<\/summary>\n<div class=\"pl-faq__a\">\n<p>After reconstituting the solution, store the vial in the refrigerator at 4\u00b0C. Before preparation, store it in a cool, dry, and protected place.<\/p>\n<\/div>\n<\/details>\n<details class=\"pl-faq__item\">\n<summary>What is your return policy?<\/summary>\n<div class=\"pl-faq__a\">\n<p>To ensure safety, sterility, and quality assurance, products cannot be returned or exchanged once an order has been placed. Please review your order details carefully before confirming \u2014 and if anything is unclear, we're glad to answer any question before you order.<\/p>\n<\/div>\n<\/details>\n<details class=\"pl-faq__item\">\n<summary>How can I contact you?<\/summary>\n<div class=\"pl-faq__a\">\n<p>By email at <strong>support@peptidelab.co.il<\/strong> or on WhatsApp at <a href=\"https:\/\/wa.me\/972548128240\" target=\"_blank\" rel=\"noopener\"><strong>054-812-8240<\/strong><\/a>, Sun\u2013Thu, 09:00\u201317:00. We are happy to help.<\/p>\n<\/div>\n<\/details>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u05de\u05d4 \u05d4\u05dd \u05d4\u05de\u05d5\u05e6\u05e8\u05d9\u05dd \u05e9\u05d0\u05ea\u05dd \u05de\u05d5\u05db\u05e8\u05d9\u05dd? \u05db\u05dc \u05d4\u05de\u05d5\u05e6\u05e8\u05d9\u05dd \u05d1\u05e7\u05d8\u05dc\u05d5\u05d2 \u05d4\u05dd \u05e4\u05e4\u05d8\u05d9\u05d3\u05d9\u05dd \u05d4\u05de\u05d9\u05d5\u05e2\u05d3\u05d9\u05dd \u05dc\u05de\u05d7\u05e7\u05e8 \u05d1\u05dc\u05d1\u05d3 (Research Use Only). \u05d4\u05dd \u05d0\u05d9\u05e0\u05dd \u05de\u05d9\u05d5\u05e2\u05d3\u05d9\u05dd \u05dc\u05e9\u05d9\u05de\u05d5\u05e9 \u05d0\u05e0\u05d5\u05e9\u05d9, \u05e8\u05e4\u05d5\u05d0\u05d9, \u05d0\u05d1\u05d7\u05d5\u05e0\u05d9 \u05d0\u05d5 \u05d5\u05d8\u05e8\u05d9\u05e0\u05e8\u05d9, \u05d5\u05d4\u05d0\u05d7\u05e8\u05d9\u05d5\u05ea \u05dc\u05e9\u05d9\u05de\u05d5\u05e9 \u05d7\u05dc\u05d4 \u05e2\u05dc \u05d4\u05e8\u05d5\u05db\u05e9. \u05db\u05de\u05d4 \u05d6\u05de\u05df \u05dc\u05d5\u05e7\u05d7 \u05d4\u05de\u05e9\u05dc\u05d5\u05d7? \u05d0\u05e0\u05d7\u05e0\u05d5 \u05e9\u05d5\u05dc\u05d7\u05d9\u05dd \u05dc\u05db\u05dc \u05d4\u05d0\u05e8\u05e5, \u05d1\u05d3\u05e8\u05da \u05db\u05dc\u05dc \u05e2\u05d3 3 \u05d9\u05de\u05d9 \u05e2\u05e1\u05e7\u05d9\u05dd. \u05dc\u05d0\u05d7\u05e8 \u05d4\u05e9\u05d9\u05dc\u05d5\u05d7 \u05d9\u05d9\u05e9\u05dc\u05d7 \u05d0\u05dc\u05d9\u05db\u05dd \u05de\u05e1\u05e4\u05e8 \u05de\u05e2\u05e7\u05d1 \u05d1\u05de\u05d9\u05d9\u05dc. \u05d0\u05d9\u05da \u05dc\u05d0\u05d7\u05e1\u05df \u05d0\u05ea \u05d4\u05de\u05d5\u05e6\u05e8\u05d9\u05dd? [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-103","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/pages\/103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/comments?post=103"}],"version-history":[{"count":3,"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/pages\/103\/revisions"}],"predecessor-version":[{"id":166,"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/pages\/103\/revisions\/166"}],"wp:attachment":[{"href":"https:\/\/www.purepeptide.co.il\/en\/wp-json\/wp\/v2\/media?parent=103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}